Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Once processed, your tracking information will be sent via email.
Shipping Locations & Timeframes
• Ghana: 1–5 business days (via local courier)
• International Shipping: We ship worldwide via DHL Express. Delivery typically takes 3–10 business days, depending on your location.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We aim to offer fair, transparent pricing on all shipments.
Duties & Customs
International customers are responsible for any applicable customs fees, import duties, or taxes charged by their country.
Privacy Policy
Effective Date: 19th June, 2025.
At SA.KU Hair, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
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1. Information We Collect
When you visit our website or make a purchase, we may collect the following personal information:
• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely via third-party providers)
• Purchase history
• Any messages or inquiries you send us
We may also collect non-personal information, such as IP addresses, browser types, and website usage statistics through cookies and analytics tools.
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2. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Communicate with you about your order or customer support requests
• Send promotional emails or updates (only with your consent)
• Improve our website and services
• Prevent fraud or abuse
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
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3. How Your Information Is Protected
We implement industry-standard security measures to protect your data, including:
• SSL encryption on transactions
• Secure payment gateways
• Restricted access to personal information
However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.
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4. Third-Party Services
We may use trusted third-party tools (e.g., payment processors, analytics, and shipping partners) to help run our business. These services have their own privacy policies, which we recommend reviewing.
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5. Your Rights
You have the right to:
• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Request information about how your data is used
To exercise any of these rights, please contact us at: sakuhairofficial@gmail.com
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6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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7. Contact Us
If you have any questions or concerns about your privacy, feel free to contact us:
📧 sakuhairoffcial@gmail.com
Thank you for trusting SA.KU Hair. Your privacy matters to us.
Return Policy
At SA.KU Hair, we take great pride in the quality and craftsmanship of our 100% raw hair bundles. Each order is carefully inspected before shipment, but in the rare case you encounter an issue, our return policy is outlined below:
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1. Start Your Return Request
To initiate a return or exchange, please contact us within 30 days of receiving your order by emailing sakuhairofficial@gmail.com with the following information:
• Your full name and order number
• A clear photo and video of the product and the issue. This allows us to assess the situation and determine if a return is necessary.
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2. Return for Inspection
If further evaluation is required, we will ask you to return the product to us for physical inspection.
• Return shipping costs are the customer’s responsibility unless the issue is confirmed to be a defect caused by SA.KU Hair or our supplier.
• If the product is deemed faulty after inspection, we will offer a refund or exchange, and reimburse your return shipping.
• If the product is found to be in an acceptable condition or the issue is not due to our error, no refund or exchange will be issued.
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Important Return Conditions
• All returns or exchanges must be initiated within 28 days of reporting the issue.
• Items must be returned unused, unaltered, and in their original packaging.
• Include your order number and full name inside the return package.
• SA.KU Hair is not responsible for lost or damaged return shipments. We recommend using a tracked and insured courier service.
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If you have any questions or need assistance, please don’t hesitate to contact us. Thank you for trusting SA.KU Hair — where purpose and beauty align.